Managed IT Services is a structured service model where a provider assumes ongoing responsibility for managing, securing, and maintaining the operational stability of a business's technology environment under a defined service agreement. Unlike reactive or break-fix support, managed services operate under a proactive framework that includes monitoring, layered security controls, defined response targets, and governance alignment — built on defined onboarding, proactive maintenance, and accountable support processes designed for long-term business reliability. This model reduces operational risk, improves reliability, and delivers a predictable commercial structure. Any Network delivers this managed service framework across structured tiers aligned to organisational size, risk exposure, and availability requirements.
Yes. All new engagements include a one-time onboarding and environment alignment fee. This ensures we correctly structure, secure, and align your environment before ongoing service delivery begins.
Onboarding typically includes Microsoft 365 tenant review and configuration, security baseline implementation, Endpoint Detection & Response deployment, monitoring configuration, email protection setup where applicable, backup configuration where applicable, DNS alignment, access control review, administrative structure setup and initial documentation of the environment baseline. The objective is to establish a stable and secure operational environment prior to managed service delivery.
Onboarding fees are structured based on user count and environment complexity. Foundation – $250 per user (minimum $750) Momentum – $300 per user (minimum $1,500) Assurance – $350 per user (minimum $3,000) Enterprise Tier onboarding is quoted following structured discovery.
Proper implementation requires structured configuration time and security alignment. Separating onboarding from the monthly service ensures correct security posture from day one, clear scope alignment, transparent commercial structure and ongoing service stability.
All plans include Microsoft 365 Business Basic licensing, domain registration and DNS management, Microsoft 365 administration, managed Endpoint Detection & Response, and structured support coverage — spanning monitoring, patch management, endpoint protection, service desk support, and reporting. Higher-tier plans progressively include layered security controls, monitoring frameworks, defined SLA response targets, cyber security awareness training, extended availability and governance alignment.
Foundation is designed for small teams requiring structured IT ownership and limited support coverage. Momentum provides a fully managed business-hours environment with layered security, monitoring and defined SLA response targets. Assurance provides a 24Ă—7 structured response framework, faster priority handling, unlimited support subject to reasonable use and governance alignment. Enterprise Tier is a custom framework for complex environments requiring tailored SLAs, strategic oversight and optional dedicated engineering capacity.
Yes. All plans include Microsoft 365 Business Basic with one mailbox per user. Licensing is fully managed as part of the service. Clients may upgrade to Microsoft 365 Business Premium or other Microsoft licensing tiers at an additional monthly cost where enhanced security controls, device management or compliance features are required.
Foundation and Momentum operate during business hours, Monday to Friday, 8:00am to 5:30pm AEST. Assurance operates under a 24Ă—7Ă—365 structured response framework. Enterprise Tier support availability is defined within a customised service schedule.
Response time refers to acknowledgement and active engagement by an engineer. It does not guarantee resolution within that timeframe. Resolution time depends on complexity, infrastructure dependencies and third-party involvement.
A Priority 1 incident typically refers to a complete business outage affecting all users or critical production systems. Priority classifications are formally defined within the Service Schedule.
Assurance includes unlimited remote support, subject to reasonable commercial usage and environmental stability. Sustained abnormal demand or unmanaged infrastructure changes may require service review or realignment.
Foundation does not include onsite support. Momentum includes onsite support where remote resolution is not reasonably possible, with time deducted from the monthly pooled allocation. Assurance includes onsite support as part of the structured 24Ă—7 service framework. Enterprise Tier onsite arrangements are defined within the customised agreement.
Basic monitoring includes system-generated alert visibility and review during standard business hours. It does not include 24Ă—7 review or proactive remediation.
Microsoft 365 email backup is included in the Assurance plan and Enterprise Tier. It is available as an optional add-on under the Momentum plan. Retention periods and restore scope are defined within the Service Schedule.
Momentum includes a structured awareness programme featuring automated training modules and phishing simulation. Assurance includes enhanced reporting, executive visibility and governance alignment. Enterprise Tier may include customised awareness programmes aligned to compliance or regulatory requirements.
Managed IT services are structured to provide predictable operational coverage, layered security controls and defined response commitments. Pricing reflects ongoing licensing costs, security platform deployment, monitoring infrastructure, engineering availability, structured response targets and governance alignment. Unlike ad hoc or break-fix IT support, managed services provide proactive oversight and defined accountability, reducing operational risk and improving system reliability.
Foundation requires a 12-month term. Momentum and Assurance require a 24-month term. Enterprise Tier terms are custom, typically 24 to 36 months.
Yes. Clients may upgrade between tiers at any time, subject to contract adjustment and scope alignment.
There are no hidden fees. Work outside the defined managed scope, including migrations, infrastructure redesign, bulk onboarding or transformational initiatives, is quoted separately.
Managed IT plans are designed for different business sizes, operational requirements and support complexity levels — with the Enterprise Tier defined following structured technical discovery and risk assessment, where pricing is determined within a customised Enterprise Service Schedule aligned to complexity, availability requirements and governance scope.
Enterprise engagements may include optional 0.5 or 1.0 FTE dedicated engineering allocation depending on operational requirements.
Enterprise engagements commence by completing the Enterprise Assessment form. Following review, a structured consultation is scheduled.